Outsourcing Advisory Services
Specializing in IT Managed Services & Performance Management
(SLAs, KPIs & Business Measures)
Our Outsourcing Advisory Services help both Service Providers and Outsourcing Clients address the Top 4 Hot Topics in IT Outsourcing:
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"How to improve outsourcing vendor performance"
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"How to improve relationships between the Business - IT - Service Provider"
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"How to manage outsourcing transitions effectively"
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"How to optimize SLA and KPI performance in IT outsourcing"​
Outsourcing Advisory Services
Driving excellence in Application Support & Service Management
Maximize IT Outsourcing Success with Expert Advisory Services
We partner with internal IT teams and Managed Service Providers (MSPs) to enhance application support performance. With deep expertise in optimizing application maintenance and support operations, we help organizations improve service delivery, streamline vendor collaboration, and boost the efficiency of managing their existing application portfolios through comprehensive business impact analysis.
Our Approach to Improving IT Outsourcing Engagements
A 3-Step Approach Focuses on Outcomes vs. Tasks
Our approach ensures a seamless path from assessment to execution. We focus on understanding your unique IT challenges, crafting tailored strategies, and delivering measurable results. With a structured, outcome-driven approach, we can help your organization optimize IT operations, improve service delivery, and achieve long-term success through effective business impact analysis.
Step 1
Rapid Assessment​​​​​​
Workshops will define the "As-Is" environment and identify/prioritize the targeted outcomes.
Step 2
Establish Roadmap​​​
Uses Objectives and Key Results Framework (OKR) to gain commitments to targeted outcomes over 30-60-90 day horizon
Objectives and Key Results (OKRs) Framework: an outcome-based planning and execution model that places the focus on quantifiable changes, driving results-oriented behavior. Success is measured on the results achieved not on the execution of tasks.
Step 3
Transform
The focus moves to execution and tracking progress against OUTCOMES.
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Once program is in steady state it will be transitioned to In-House resources for completion.
Significant Cross Industry Experience in IT Outsourcing Optimization
Worked with numerous Fortune 1000 companies
We have helped with: Strategic Sourcing, Delivery Optimization, Service Management, Performance Management (SLAs & KPIs) and Cost Optimization across industries, including: Health (Payer & Provider), Communications, Transportation, Technology, Manufacturing and Public Service.
Large National Health Insurer
Blues
Design - Contract - Transition
Portals - Agile Dev & Support
Managed Svc / SLAs & KPIs
~ 200 FTEs
Midwest Healthcare
Network
Delivery Remediation
App Dev - Support - Svc Mgmt.
Managed Svc / SLAs & KPIs
~ 600 FTEs
Global Telecommunications
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 2,500 FTEs
Large National Health Insurer
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 700 FTEs
Global Medical Device Manufacturer
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 200 FTEs
Logistics & Transportation Provider
Transition - Service Delivery
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 290 FTEs
Regional Health Insurer
Blues
Design - Contract - Transition
Agile Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 400 FTEs
Consumer Appliance Manufacturer
Global IT Redesign
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 200 FTEs
Global Technology Corporation
Design - Contract - Transition
Dev - Support - Testing
Managed Svc / SLAs & KPIs
~ 700 FTEs
Get in Touch
Do you have a specific challenge that you need help with or do you just want to chat about your current situation? Our team is here to assist you. Contact us today and let's find a solution together.