Delivery Transformation & IT Performance
20+ Years Fixing Underperforming IT Vendors & Improving Application Delivery
Enhancing Performance in Application Management (vendor & internal) can result in:
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30-50% fewer Severity 1-2 incidents
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20-40% reduction in repeat incidents
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2-5% contract cost savings (rework eliminated)
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20-40% faster MTTR via optimized resolution
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10-20% reduction in backlog volume
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15-30% reduction in post release defects
Service Offerings - Application Delivery (Vendor & Internal Teams)
Free Assessment:
We will interview key stakeholders and the vendor delivery lead (if applicable) to understand the current landscape and identify & prioritize items that need to be remediated. We will work to identify the success criteria, how we will determine when success has been achieved and create a draft roadmap showing how remediation efforts would progress. Once aligned, we would commence with the recovery/remediation efforts.
IT Outsourcing - Managed Services Recovery:
Managed Services engagements are the most complex changes an IT organization can go through. We will utilize the findings of the assessment as a starting point and expand the participants providing feedback to gain a more comprehensive view. Once completed and there is organizational and vendor agreement, we will finalize the roadmap, gain agreement on timing of outcomes and implement the necessary governance over the execution of the effort.
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Critical Thinking for Application Maintenance Transformation
There are significant complexities in the production and evaluation of performance metrics in a managed service environment. Once data has been collected, it needs to be evaluated for exclusions and exceptions, penalties need to be determined, earn backs considered and vendor responses reviewed. We will review the current processes, make recommendations for changes including automation, and advance the teams skills regarding performance management best practices.
IT Outsourcing - Managed Services Recovery
Recover 20%+ value from failed outsourcing engagements
IT Outsourcing - Managed Services Recovery: Our Three Step Approach
Our approach ensures a seamless path from assessment to execution. We focus on understanding your unique IT challenges, crafting tailored strategies, and delivering measurable results. With a structured, outcome-driven approach, we can help your organization optimize IT operations, improve service delivery, and achieve long-term success.
Step 1
Rapid Assessment​​​​​​
Workshops will be define the "As-Is" environment and identify/prioritize the targeted outcomes.
Step 2
Establish Roadmap​​​
Uses Objectives and Key Results Framework (OKR) to gain commitments to targeted outcomes over 30-60-90 day horizon
Objectives and Key Results (OKRs) Framework: an outcome-based planning and execution model that places the focus on quantifiable changes, driving results-oriented behavior. Success is measured on the results achieved not on the execution of tasks.
Step 3
Transform
The focus moves to execution and tracking progress against OUTCOMES.
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Once program is in steady state it will be transitioned to In-House resources for completion.
Critical Thinking for Application Maintenance Transformation
Drive 25%+ improvement in Mean Time To Repair and Application Availability by instilling
Critical Thinking into your internal support teams and vendor organizations.
In an IT environment, application support teams play a vital role in maintaining system availability, ensuring business continuity, and enhancing customer satisfaction.
Without critical thinking, these teams risk falling into reactive behavior—treating only the symptoms of problems rather than identifying and addressing root causes.
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Critical thinking empowers the team to:
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Improve efficiency by questioning outdated processes.
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Reduce downtime by resolving root causes instead of recurring symptoms.
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Enhance customer satisfaction by making well-reasoned decisions quickly and accurately.
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Drive continuous improvement through reflective analysis and smarter processes.
By embedding critical thinking into their processes, application support teams can proactively solve issues, optimize performance, and innovate support practices, moving from firefighting to strategic problem-solving.
To learn more or to schedule an introductory assessment, please reach out to us, .....