IT Outsourcing Advisory Services - Offerings
We perform a Free Analysis of your specific situation and customize an approach to meet your specific needs.
IT Outsourcing Performance Improvement - Training & Workshops:
We can accommodate class sizes between 10 to 12 resources. The training consists of 4-6 sessions that are between 60-90 minutes in length and can be scheduled at your convenience.
In the last session, we incorporate examples from your existing environment so the participants can apply the new concepts to situations that are familiar to them.
IT Outsourcing Performance Improvement - Consulting Engagements:
Consulting Engagements provide a hands-on approach where we integrate with your current teams to provide mentoring and guidance with the objective to have a rapid impact on the current environment.
In preparation for the engagement, we will conduct a complementary evaluation of the As-Is environment and formulate an approach to provide targeted improvements. Once agreed upon we will execute on the remediation roadmap. These efforts are normally 2-4 months in duration, which at completion will be transitioned to a member of the existing team.
IT Outsourcing Advisory Services - SLAs, Strategic Sourcing & Remediation
Boost SLAs by 20-30%, align procurement-IT, and recover troubled deals fast.
SLAs & KPI Optimization: establishing the right measures, monthly reporting, enhance delivery to beat SLA targets and create a balanced scorecard for measurement of business outcomes.
Strategic Sourcing: identify the sourcing strategy and organization design that results in optimal performance at the lowest cost-to-serve.
Fix Failing Managed Service Engagements: Remediate vendor delivery failures and relationship breakdowns in outsourced IT contracts—chronic SLA misses, disputes, stalled transitions, change management gaps, and eroding business-IT trust.
Fix Application Maintenance: Optimize internal application support teams—increase availability to 99.9%, slash MTTR, boost delivery quality, and cut costs through critical thinking training.
SLAs & KPI Optimization - establishing the right measures, monthly reporting, beating targets and creating a balanced scorecard for business outcome metrics
This consulting engagement is intended to enhance or establish Service Management capabilities by improving the Performance Management framework, improve service delivery performance and introduce business relivent metrics in a Balance Scorecard.
Phase 1: includes the identification of gaps in: definition, understanding, processes, governance, reporting and delivery of SLAs and KPIs. Identification of issues and remediation steps will be created and tracked to completion.
Phase 2: enhances the Service Management Office to move beyond the traditional IT measures of SLA(s) and KPI(s) to include the implementation of a "Balanced Scorecard" which reflects the impact IT is having on the business and external customers.
Outsourcing Remediation - Fix a failing Outsourcing Engagement
Managed Service engagements are some of the most difficult organizational transformations to execute well. We partner with IT Leadership, Managed Service Provider's (MSPs) Leadership and the Business to identify the root cause of dissatisfaction and the put in place changes that result in a refreshed the relationship and improved service delivery.
Outsourcing Remediation - Improving Root Cause Analysis & Major Incidents
Enablement goes a step further than training by embedding an experienced lead into your existing support team to coach them in the application of Critical Thinking into the core Service Management functions: Root Cause Analysis and Major Incident Management.
Outsourcing Remediation - Improving Application Availability & Stability
This consulting engagement will focus on those platforms that are not meeting expected system availability targets. A SME will joint your team to help provide coaching on the appropriate steps to perform issue identification and the creation of a remediation Roadmap.
Strategic Sourcing - Organization Design for Optimal Performance & Cost to Serve
We will work with you to establish a sourcing strategy that aligns with your objectives, taking into account your: cost savings targets, employee strategy, skills requirements and technology direction. We will identify retained vs. sourced roles, commercial engagement models (staff augmentation, managed service, outcome based). We will jointly create a roadmap and timeline to meet your expectations.